入住日期 / Stay: 2019.03.15-16 (1晚 / 1 Night)
服務 / Service ★ ★ ☆ ☆ ☆
舒適 / Comfortableness ★ ★ ★ ☆ ☆
餐飲 / Dining ★ ★ ★ ☆ ☆
網路 / Internet ★ ★ ★ ★ ★
網站 / Website: https://www.marriott.com/hotels/travel/tpebe-aloft-taipei-beitou
電子郵件信箱 / E-mail: aloft.taipeibeitou@aloft.com
這次是我第二次入住「台北北投雅樂軒酒店」，首次入住是兩年前剛開幕的時候，這次入住很明顯感到飯店人員不是很親切或用心。也因為沒有感覺很特別，所以並沒有拍到什麼照片，本文內的照片都是擷取自飯店官網。
This was my second time staying at Aloft Taipei Beitou. My first time was right after the opening about two years ago. I don’t think I will stay at this hotel again. Because I did not feel anything special, basically I did not take any photo. Most photos in this post are from the hotel official website.
這次是用萬豪7,500點數（現已提高為12,500點）預定了「Aloft市景客房」，在登記入住時被升等為「Savvy關渡平原景色客房」，兩種房型是一樣的，只是景色不同。因為雅樂軒酒店並不參與萬豪會員房間升等福利，對於能被升等到關渡平原的景色客房我已感到滿足。
I used 7,500 points (now increased to 12,500 points) to book “Aloft, Guest room, 2 Twin/Single Bed(s), City view”. My room was upgraded by one level to “Savvy, Guest room, 2 Twin/Single Bed(s), Guandu Plain view” when I checked in. These two types of rooms are exactly the same, and only the views are different. As Aloft hotels do not participate in room upgrade offering for Bonvoy tier members, I was quite satisfied with the nice view of Savvy room.
白金會員迎賓禮可選擇500點數或是兩人早餐，我選了早餐。白金會員可享有每房每日一罐飲料，可憑兌換券在大廳自取。早餐不少台菜的選擇，簡單也能吃得飽，但服務生人數明顯不足來即時收拾餐盤並清理餐桌。這家飯店的主要問題是前台服務人員的態度，在我登記入住時，服務人員完全沒笑臉，也沒有招呼，就直接拿訂單出來辦理。退房時也沒什麼親切的問候，而且計入房間的餐費未有點數入帳，寫信給飯店也無任何回覆。雖然雅樂軒不是五星級酒店，但也沒有必要如此不親切，我認為飯店員工訓練有待加強。
Welcome gift for Platinum members is either 500 points or breakfast for two. I chose the breakfast. Platinum members also can get a coupon to redeem one canned soft drink per day per room at lobby. The simple but sufficient buffet breakfast has many selections of Taiwanese cuisines. But obviously there were not enough waiters to clean the tables in time. The main issue of this hotel is the attitude of the staff at reception. The lady who helped with my checkin did not greet me or show any smile. She just took the reservation documents and proceeded the checkin. There was no greeting either when I checked out. I charged dining fee to my room, but the points were not credited to my Bonvoy account. No response from the hotel even if I wrote an inquiry email two times. Even if Aloft is not five-star, the hotel staff should still maintain basic hospitality and friendliness to the guests. I deeply think the employee training should be improved further.